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Privacy policy

Privacy Policy

Onuia — onuia.com

Last updated: July 10, 2026

This Privacy Policy describes how Onuia LLC, a Wyoming limited liability company with its registered address at 2106 House Avenue, Suite 558, Cheyenne, Wyoming 82001, USA ("Onuia," "we," "us," or "our"), collects, uses, and discloses your personal information when you visit onuia.com (the "Site"), make a purchase, or otherwise interact with us (collectively, the "Services").

For the purposes of applicable data protection laws (including the EU GDPR and the UK GDPR), Onuia LLC is the controller of your personal information.

1. Personal Information We Collect

Information you provide directly:

  • Contact and account details — name, email address, phone number, shipping and billing address
  • Order information — products purchased, order value, payment method details (full payment card numbers are processed by our payment processors and are not stored by us)
  • Communications — messages you send us via email or contact forms, and customer support history
  • Marketing preferences — email and SMS subscription status, submitted through signup forms with your consent
  • User content — product reviews, photos, or other content you choose to submit

Information collected automatically (via cookies and similar technologies):

  • Device and browser information, IP address, approximate location derived from IP
  • Pages viewed, products browsed, time on site, referral source, and interactions with the Site
  • Shopping behavior such as items added to cart and completed purchases

Information from third parties:

  • Our e-commerce platform (Shopify), payment processors, shipping and order-tracking providers, and advertising and analytics partners listed in Section 3

2. How We Use Your Personal Information

We use your personal information to:

  • Process and fulfill orders, arrange shipping, process payments and refunds, and provide order tracking
  • Provide customer support and respond to your inquiries
  • Send transactional communications (order confirmations, shipping updates)
  • Send marketing communications by email and, where you have opted in, by SMS — you can unsubscribe or reply STOP at any time
  • Personalize your experience and show you relevant products and advertising, including on third-party platforms
  • Analyze and improve our Site, products, and marketing performance
  • Detect and prevent fraud, enforce our Terms of Service, and comply with legal obligations

Where the UK GDPR or similar laws apply, we rely on the following legal bases: performance of a contract (order processing and fulfillment), consent (email/SMS marketing and non-essential cookies), legitimate interests (analytics, fraud prevention, improving the Services), and compliance with legal obligations.

3. How We Share Personal Information

We share personal information with the following categories of recipients:

  • E-commerce platform: Shopify Inc., which hosts our store and processes orders and payments
  • Payment processors: Shopify Payments, PayPal, and the providers of the other payment methods offered at checkout (such as Apple Pay, Google Pay, and Shop Pay), which process your payment details to complete transactions and prevent fraud
  • Shipping and fulfillment partners: carriers and order-tracking providers used to deliver and track your order
  • Marketing platforms: our email and SMS marketing providers, which process your contact details and preferences to send communications you have signed up for
  • Advertising and analytics partners: Meta (Facebook/Instagram), TikTok, and Google (including Google Tag Manager and analytics services), which collect information via cookies, pixels, and similar technologies on our Site, and with which we may share hashed contact information (such as hashed email addresses) to deliver and measure advertising, including custom and lookalike audiences
  • Attribution and analytics tooling: Triple Whale, which processes order and marketing data to measure advertising performance
  • Professional advisers and authorities: lawyers, accountants, and government or law enforcement authorities where required by law or to protect our rights
  • Business transfers: a successor entity in connection with a merger, acquisition, or sale of assets

We do not sell your personal information for money. However, our sharing of information with advertising partners for targeted advertising may qualify as a "sale" or "sharing" under certain US state privacy laws, or as "targeted advertising." You can opt out as described in Section 6.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to operate the Site, remember your preferences, analyze traffic, and deliver and measure advertising. Categories include:

  • Strictly necessary cookies — required for the Site and checkout to function
  • Analytics cookies — help us understand how visitors use the Site
  • Advertising cookies and pixels — set by partners such as Meta, TikTok, and Google to deliver relevant ads and measure their effectiveness

You can manage cookies through our cookie preferences banner and through your browser settings. We honor the Global Privacy Control (GPC) signal where required by applicable law: if you visit our Site with GPC enabled, we will treat it as a request to opt out of the "sale" or "sharing" of your personal information for that browser.

5. SMS Marketing

If you opt in to SMS marketing, we collect your phone number and consent records (including the date, time, and source of your opt-in) and use them to send recurring automated marketing and transactional messages. Consent is not a condition of purchase. Message frequency varies; message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. Opt-out requests are processed immediately and synced across our marketing systems. Phone numbers of unsubscribed contacts are not used for further marketing.

6. Your Privacy Rights

6.1 United States (state privacy laws)

Depending on your state of residence (including California, Colorado, Connecticut, Texas, Virginia, and others), you may have the right to:

  • Know/access the personal information we hold about you, including the categories collected, sources, purposes, and third parties with whom it is shared
  • Delete your personal information
  • Correct inaccurate personal information
  • Opt out of the "sale" or "sharing" of personal information and of targeted advertising
  • Non-discrimination for exercising your rights

To opt out of targeted advertising and the sale/sharing of your information, visit our "Your Privacy Choices" page (linked in the Site footer) or enable the Global Privacy Control in your browser. To exercise other rights, contact us at contact@onuia.com with the subject "Privacy Request." We will verify your request using the email address associated with your account or order. You may designate an authorized agent to submit requests on your behalf. If we decline a request, you may appeal by replying to our decision email.

Notice at collection (California): In the preceding 12 months we have collected the categories of personal information described in Section 1 (identifiers, commercial information, internet activity, and approximate geolocation), for the purposes described in Section 2, and disclosed them to the categories of recipients described in Section 3. We retain personal information as described in Section 8. We do not collect sensitive personal information as defined by the CCPA, and we do not knowingly sell or share the personal information of consumers under 16 years of age.

6.2 Canada

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to access and correct your personal information and to withdraw consent to marketing at any time. Our marketing emails and texts comply with Canada's Anti-Spam Legislation (CASL): we send commercial electronic messages only with your consent, and every message contains an unsubscribe mechanism.

6.3 United Kingdom, European Union / EEA, and Switzerland

Under the UK GDPR, the EU GDPR, and the Swiss Federal Act on Data Protection (as applicable), you have the right to access, rectify, or erase your personal information, restrict or object to its processing, request portability, and withdraw consent at any time. Where we rely on legitimate interests, you may object based on your particular situation. You also have the right to lodge a complaint with your local supervisory authority — in the UK, the Information Commissioner's Office (ico.org.uk); in the EU/EEA, the data protection authority of your member state; in Switzerland, the FDPIC.

Your personal information is transferred to and processed in the United States. For these transfers we rely on safeguards recognized under applicable law, including the EU-US Data Privacy Framework (and its UK Extension and Swiss-US counterpart) where the recipient is certified, or standard contractual clauses / the ICO's International Data Transfer Agreement, as applicable to each recipient.

6.4 Australia and New Zealand

We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and the New Zealand Privacy Act 2020. You may request access to or correction of your personal information by contacting us. Your information is transferred to and processed in the United States. If you are not satisfied with our response to a privacy concern, you may complain to the Office of the Australian Information Commissioner (oaic.gov.au) or the New Zealand Office of the Privacy Commissioner (privacy.org.nz).

6.5 Other Countries

If you reside in another country where we accept orders (such as Japan, South Korea, Singapore, Hong Kong, Israel, Saudi Arabia, the United Arab Emirates, or Norway/Iceland), you may have rights under your local data protection laws, including rights to access, correct, or delete your personal information. You can exercise these rights by contacting us at contact@onuia.com with the subject "Privacy Request," and we will honor them as required by the law applicable to you.

7. International Data Transfers

We are based in the United States, and your personal information is processed in the United States and in other countries where our service providers operate. Where required, we use appropriate safeguards for these transfers, such as standard contractual clauses or participation of the recipient in recognized data transfer frameworks.

8. Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this Policy: order and transaction records are kept as required for tax, accounting, and legal purposes; marketing data is kept until you unsubscribe or request deletion; and analytics data is retained in accordance with the settings of the relevant tools. When personal information is no longer needed, we delete or de-identify it.

9. Security

We use administrative, technical, and organizational safeguards designed to protect personal information, including encryption of transactions and access controls. However, no security measure is perfect, and we cannot guarantee absolute security. Please do not send sensitive information (such as payment card numbers) to us by email.

10. Children

The Services are not directed to children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us personal information, contact us and we will delete it.

11. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. For material changes, we will provide additional notice where required by law.

13. Contact Us

For privacy questions or to exercise your rights:

Onuia LLC 2106 House Avenue, Suite 558 Cheyenne, Wyoming 82001, USA Email: contact@onuia.com (subject: "Privacy Request")