Complimentary Shipping: We provide free shipping on all orders — no hidden fees, no surprises.
Where We Deliver: Our shipping services currently cover the USA, Canada, Australia, United Kingdom, Hong Kong, Singapore, Japan, UAE and Europe.
Future Plans: We're looking into expanding our delivery zones in the near future.
Processing Window: Orders are typically prepared for shipment within 1–2 business days (Monday through Friday).
Daily Cut-off Time: Orders placed before 5:00 PM (GMT+01:00, Amsterdam time) will be handled the same business day. Orders placed later will be processed on the following business day.
Non-Processing Days: We do not process or ship orders during weekends or on national holidays.
Couriers: We rely on trusted delivery services like DHL and FedEx to ensure reliable and timely shipments.
Tracking Your Order: Once your order ships, we’ll provide you with a tracking number so you can follow its journey to your doorstep.
We take every precaution to ensure your order arrives safely. If damage occurs during shipping, we’ll make things right quickly.
Please keep in mind:
Damaged Packages: Should your item arrive damaged, contact us right away with clear photos of the product and packaging. We'll offer a replacement or issue a refund.
Address Accuracy: Customers are responsible for providing accurate shipping details. Onuia cannot be held liable for delays or losses resulting from incorrect address information.
Lost Orders: If your order goes missing, get in touch with us immediately so we can assist you.
Want to return something? Please check out our return policy for step-by-step instructions.
Feel free to reach out to us anytime:
📧 Email: contact@onuia.com
📄 Contact: contact@onuia.com
🕘 Customer Support Hours: Monday to Friday, from 9:00 AM to 5:00 PM
Onuia
Ceintuurbaan 222H, Amsterdam, 1072GD, Netherlands
contact@onuia.com
Find our Contact page here.
Company Number: 95552618
TAX Number: NL867178103B01
Customer Service: Monday to Friday between 9:00am to 5:00pm