Shipping Policy

Onuia — onuia.com | Last updated: July 10, 2026

Shipping Costs

We offer free standard shipping on all orders — no hidden fees, no surprises. Any applicable import duties or taxes for international orders are described below.

Where We Deliver

Our primary markets are the United States, Canada, the United Kingdom, Australia, and New Zealand. We also ship to a number of additional countries, including most of Europe (EU, Switzerland, Norway, Iceland), Japan, South Korea, Singapore, Hong Kong, Israel, Saudi Arabia, and the United Arab Emirates. All available destinations are shown in the country selector and at checkout.

Where Your Order Ships From

Depending on the product and your delivery location, orders are dispatched from one of our international fulfillment warehouses, including warehouses in Asia. This allows us to offer free shipping worldwide. Please note that returns are shipped to the address provided with your return authorization, which may be an international address — see our Return Policy for details.

Order Handling Time

• Processing window: orders are typically prepared for shipment within 1–2 business days (Monday through Friday).
• Daily cut-off: orders placed before 5:00 PM (GMT+1) are handled the same business day; later orders are processed the next business day.
• Non-processing days: we do not process or ship orders on weekends or public holidays.

Estimated Delivery Times

Delivery estimates are provided in good faith but are not guaranteed. Carriers, customs processing, and peak periods can occasionally cause delays. If your order seems delayed, contact us and we'll look into it right away.

Duties and Import Taxes

For orders shipped outside the United States, import duties, customs fees, and local taxes (such as VAT or GST) may apply depending on your country's regulations and the order value. Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer and are collected by the carrier or local customs authority upon import.

Shipping Method and Tracking

We work with trusted carriers such as DHL and FedEx. Once your order ships, you'll receive a confirmation email with a tracking number — enter it on our Order Tracking page to follow your shipment in real time.

Lost or Damaged Shipments

• Damaged on arrival: contact us within 14 days of delivery with clear photos of the product and packaging. We'll send a free replacement or issue a full refund — your choice — in line with our Return Policy.
• Lost orders: if tracking shows no movement or your order goes missing, contact us right away and we'll investigate with the carrier and make it right.
• Address accuracy: please double-check your shipping details at checkout. We cannot be held responsible for delays or losses caused by an incorrect or incomplete address provided by the customer; if a package is returned to us for this reason, we'll contact you to arrange reshipment.

Returns

Want to return something? See our Return Policy for the full step-by-step process, timelines, and who covers return shipping.

Need Help?

📧 contact@onuia.com

Onuia LLC · 2106 House Avenue, Suite 558, Cheyenne, Wyoming 82001, USA